Privacy Policy

This Privacy Policy explains how Fresh Blooms processes personal data when you use the website, request photo or art printing services, submit files for review, arrange a consultation, or communicate with us about an order.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to answer inquiries, review uploaded files for print preparation, provide size and paper consultation, prepare quotes, manage test print review and final approval, produce and package orders, process payments, arrange collection, maintain records, operate the website, improve service reliability, and meet legal or accounting obligations.

Processing is limited to the business and operational needs described here.

Service Partners

We may share personal data with payment processors, technical service providers, communication tools, and production or logistics partners that support order handling, file transfer, payment processing, and collection arrangements. These parties may process data only for the services they provide to us and are expected to use appropriate safeguards.

Operational recipients are limited to those needed to complete the service.

Legal Disclosure

We may disclose personal data when necessary to comply with law, lawful requests, court orders, tax or accounting duties, or to protect our rights, customers, and operations. We may also share information in connection with fraud prevention, security incidents, or the establishment and defense of legal claims.

Disclosure may be required for compliance, enforcement, or dispute handling.

Data category

Data We Collect

We may collect identification and contact details, order and payment information, file uploads and related print specifications, consultation notes, proofing and approval records, collection details, and technical data such as device, browser, and usage information. Where a customer submits artwork or image files, we also process the content of those files to carry out the requested print service.

The categories of data depend on the inquiry, order, or studio appointment.

Collection source

Sources of Data

We receive data from file uploads, email messages, consultation appointments, order and payment steps, proof review exchanges, and collection or delivery arrangements. We may also obtain limited technical information automatically when the website is used, including log data and cookie-related data.

Most information is provided directly by the customer or generated during service handling.

Cookie types

Cookie Types

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie data is used in a limited way and is not treated as a separate service offering.

Cookie use is limited to standard operational and analytical purposes.

User controls

Cookie Controls

You may manage cookies through your browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage.

Browser controls can be used to limit non-essential cookies.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed before action is taken to confirm identity and scope.

Data Retention

Retention

We retain personal data for the period needed to manage inquiries, complete print projects, maintain proof and approval records, handle payments, resolve disputes, and meet accounting or legal obligations. When data is no longer required, we delete it or anonymize it where practical.

Records are kept only for as long as needed for the stated purpose or legal compliance.

Policy Updates

The updated version will apply from the stated effective date. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.